- Customers are responsible for paying any Customs fees and Duties charged by your Country.
- All international orders to have the commercial invoice matching the original order invoice.
Your order will be processed within approximately 1-3 business days after the order is placed. PLEASE NOTE that processing times are estimates and may be subject to change, especially for large orders and peak season periods
If for any unforeseen reason an item becomes temporarily unavailable for immediate shipping, you will be notified. Also, if we are unable to verify your billing and/or shipping information, or if your billing and shipping addresses are different, there may be a delay in shipping your order.
Shipments to Canada are made via your choice of UPS, DHL or FedEx which the estimated delivery time is 6-10 working days.
Shipping rates and delivery times are only estimates provided by the courier companies and actual delivery times may be longer depending on location and local Customs processing.
International shipments are made via DHL or FedEx.
If you don’t find an ideal option for your international location, please contact our customer service team at firstname.lastname@example.org
All international shipping rates and delivery times are only estimates provided by the courier companies and actual delivery times may be longer depending on location and local Customs processing.
UPS does not ship to P.O. Boxes.
Any queries please do not hesitate to contact our Customer Service Team via Phone, “Contact Us” Form, or via E-Mail email@example.com
If your package is received with any damage to the box, take photo(s) prior to opening the package. Any and all photos to a damaged box will aid in providing a strong claim for any missing and/or defective items.
Claims of missing items without images of a damaged box will not be reviewed.