Returns & Exchanges


Need Help With an Order?

To get started, locate your order using the link below. Once inside your order, select the option that best fits your situation.

START RETURN OR EXCHANGE HERE

 

Start a Shipping Claim — Select this if your package was lost in transit, arrived damaged due to shipping, or you're experiencing any other delivery-related issue. If you opted into Redo coverage at checkout, your claim will be resolved immediately at no cost to you.

Start a Return — Select this if you received the wrong item, have a product defect, or need to return or exchange an order.

Missing an Item? — if your order arrived but an item was missing, please contact our customer service team directly. Do not submit through the return portal. Our team will look into it and, if confirmed, send out a replacement via ground shipping (approx. 3 business days).

Return & Exchange Policy

  • Return shipping costs depend on whether you opted into Redo coverage at checkout. If you did, your return label is prepaid at no cost to you. If you did not, you will have the option to purchase a return label when submitting your request.

  • Only applies to purchases made on the GB Wear U.S. website [graciebarrawear.com] and at our Pop-Up Events Booth at CompNet.

  • Purchases made at Pop-Up Booths must have an email associated with the order, otherwise the purchase is considered final sale.

  • Returns and exchanges are valid within 30 days of the delivery date. Please open and inspect your order upon receipt, as we are unable to accept defective returns after this window.

  • Returns are only processed for domestic orders. We are unable to process returns from international addresses, Military Base addresses, or PO Boxes outside of the US. Please note that APO addresses are treated as PO Boxes and are subject to the same restrictions.

  • All returned products must be unwashed, unworn, and in their original packaging with tags attached. All pieces included in the original package must be returned together — we do not accept partial set returns. Including your barcode sticker is not required but is strongly recommended as it helps us process your return faster.

  • Please package your return securely. Items must arrive back to us in the same condition they were sent in order to be accepted.

  • We're unable to take responsibility for items damaged in transit due to insufficient packaging, so we recommend using the original box or similar protective packaging when possible.

  • If a return is rejected, we'll hold the items and email you with the reason. To have them sent back, please reply to that email or call our Customer Service Team to request return shipping — return shipping costs are the customer's responsibility and must be paid before the items are sent out.

  • Refunds are issued either to your original form of payment (3-5 business days) or as a store credit gift card (instant). You will be asked to choose your preferred option when submitting your return.

  • Original shipping costs are not refundable.

  • If your GB Wear product was purchased through a third-party retailer (such as your local Gracie Barra School), please contact the retailer directly.

  • We are unable to guarantee the item availability of your requested exchange. Exchanges are shipped once we have received and processed your return. If your requested item is no longer in stock, we will process it as a return and issue either a refund to your original form of payment (3-5 business days) or an instant store credit gift card.

Manufacturer Defect

All products carry a 30-day guarantee against manufacturer's defects, starting from the date of delivery. If you experience an issue within this window, please contact our customer service team with photos of the defective item(s), your size, product name, and order number. If the defect is confirmed, we will send you a replacement at no cost to you.

Please note that if an item is submitted as defective and is found not to be a manufacturer's defect, a 10% restocking fee will be applied to your refund.

Non-Manufacturer Defect

GB Wear reserves the right to refuse an exchange or refund of a product after a thorough investigation of the defect. This applies to accidental, malicious, or other wear-related damage. 

GB Wear is unable to cover the following:

  • Cut marks on seams, stitching, or collars

  • Incorrect washing or care. Drying is not recommended for kimonos, rashguards, and training shorts. (Please click "How do I Clean My Kimono?" on our FAQ page)

  • Material decomposition due to prolonged dampness

  • Rips due to prolonged use

  • Signs of extreme damage or wearer misuse

  • Stained fabric

  • Loose threads

  • Shrunk kimonos due to tumble drying (please refer to our FAQ page)

CHANGES TO EXISTING ORDERS

Need to make a change to your order? You can update your shipping address, add or remove items, or cancel your order directly through our returns portal at any time. If your changes result in an upcharge or refund, you will be taken through Shopify checkout to complete the update.

For more complex requests, please contact our Customer Service Team. We are available Monday–Friday, 8am–4pm PST. 

ORDERS ON HOLD DUE TO ADDRESS VERIFICATION

A customer service representative will contact you to verify the shipping address if needed.

Please note that if we do not receive address confirmation within 3 business days, we reserve the right to cancel the order. In that case, please allow 3-5 business days for a refund to be processed.