Return & Exchange Policy

  • Customers are responsible for the shipping cost of the return and exchange. This amount will be assessed as a 'Handling Fee' when you've submitted your return request.

  • Only applies to purchases made on the GB Wear U.S. website [graciebarrawear.com].

  • Returns are valid within 30 days of the delivery date.

  • Our customers have 30 days to make exchanges. Please make sure to open and inspect the product for manufacturing defects upon receipt.
    We are not able to accept any defective returns after 30 days.
    Returns are only processed for domestic orders. We cannot process returns from Military Base addresses outside of US soil.

  • All returned products must be unwashed, unworn, and in their original packaging with tags attached.  Please include a barcode and original plastic wrap.

  • All refund amounts will be distributed in the original form of payment. Refunds take 3-5 business days to process.

  • Original shipping costs are not refundable.

  • If your GB Wear product was purchased through a third-party retailer (i.e. your local Gracie Barra School), please contact the School directly. The school will need to contact GB Wear directly.

  • The customer who placed the order is the only one who can contact us regarding returns and exchanges.

  • We are unable to guarantee the availability of your requested exchange. We ship out exchanges once we have received and processed the return for an exchange. If we no longer have your item in stock, then we will process your exchange as a return and issue a refund to your original form of payment or issue a store credit. Reminder, refunds take 3-5 business days to process.
  • Item was damaged: Please select this option in the return portal if you received a defective product, and it is within our 30-day return period. This option generates a prepaid shipping label for returns or exchanges for defective products. If you select “Item was damaged” to receive a prepaid label, and the product is not defective, GB Wear reserves the right to charge a 10% restock fee which will be deducted from your refund.

  • I received the wrong item: Please select this option in the return portal if you received a product that does not match the original order receipt, and it is within our 30-day return period. This option generates a prepaid shipping label for returns or exchanges for defective products. If you select “I received the wrong item” to receive a prepaid label, and the product that you are returning matches the original invoice, GB Wear reserves the right to charge a 10% restock fee which will be deducted from your refund. 

 

**Please note, that the free return label for these options must be used to ship out the defects or products sent in error. Please start another return for non-defective products in our return portal. If the free shipping label is used to return other items, GB Wear reserves the right to charge a 10% restocking fee.**

START RETURN OR EXCHANGE HERE




Manufacturer Defect

All products carry a 30-day guarantee against manufacturer's defects. The 30-day guarantee starts from the date the order was delivered. If you experience an issue within this time frame, please contact our customer service team with photos of the defective item(s), size, product name, and order number. 

GB Wear reserves the right to request the return of defective merchandise for inspection prior to processing any refund. 

GB Wear is responsible for all shipping costs of defective item exchanges. GB Wear will review the items sent with a free shipping label. If any of the items are found to not be defective then a 10% restocking fee will be charged.

 

Non-Manufacturer Defect

GB Wear reserves the right to refuse an exchange or refund of a product after a thorough investigation of the defect. This applies to accidental, malicious, or other wear-related damage. 

GB Wear does not accommodate the following:

  • Cut marks on seams, stitching, or collars
  • Incorrect washing or care. Drying is not recommended for kimonos, rashguards, and training shorts. (Please click "How do I Clean My Kimono?" on our FAQ page)
  • Material decomposition due to prolonged dampness
  • Rips due to prolonged use
  • Signs of extreme damage or wearer misuse
  • Stained fabric
  • Loose threads
  • Shrunk Kimonos due to tumble drying (please refer to our FAQ page)

 

 

CHANGES TO EXISTING ORDERS

Changes cannot be made to existing orders. If you would like to request a change to be made, we will need to cancel your order instead. By requesting to cancel your order, our Customer Service Team will cancel it, and issue a refund (it takes 3-5 business days to process depending on your financial institution). Customer Service can only change addresses or cancel orders that have not been fulfilled yet.

Cancel Requests/Shipping Address changes cannot be made outside of 9-5 PST M- F business hours.

In addition to changing existing orders, GB Wear is unable to combine shipping from separate orders.



 

ORDERS ON HOLD DUE TO ADDRESS VERIFICATION

A customer service representative will contact you to verify the shipping address if needed.

IMPORTANT: If GB Wear does not receive address confirmation from the customer within 3 business days, we reserve the right to cancel the order(s). In that case, please allow 3-5 business days for a refund to be processed.

Deliveries to a hotel require the room number.

It is the customer’s responsibility if an order sent to a hotel is lost.